frequently asked questions

Have a question? Take a look at our FAQs to see if we can help. Not on there? Feel free to fill in our contact us form and we’ll get back to you as quickly as possible.

Our cameras are 360-degree cameras, which means that they will sit in the ceiling of a classroom, and take a fisheye video. We have unique technology that means that when you look at the image on our platform, you can zoom, pan and review the entire classroom in detail, from any angle you like. It captures much more than a phone or tablet camera so you users can see students and teachers at the same time.

We’ll ask you for some information when you sign up wo ONVU Learning. Cameras will take up to 2 weeks to ship to you, and you’ll be able to log on within the first few days of signing up. 

Our cameras couldn’t be easier to get set up. We’ll send you all of the information you need to help you and your teams set up your cameras and gateway box, and if you ever have any questions, we have a support team ready to help you with anything you want to know.

Our cameras, gateway boxes and platform go under rigorous internal security checks and we use third party testing and consultation to make sure we’re as secure as possible. We release regular updates to our hardware and software to help ensure that your cameras and platform remain secure. You can learn more about our security and how we help keep you safe, here.

During the sign up process, we’ll work with you on your GDPR and data protection policies using our useful templates, to help ensure that we work with you on a process that works for you. We’ve worked with many schools before on this, so we can use this experience to help meet your GDPR requirements.

AWS has a system of controls in place that specifically address the privacy protection of their content. They have developed a security assurance program using additional global privacy and data protection best practices in order to help customers establish, operate and leverage their security control environment. These security protections and control processes are independently validated by multiple third-party independent assessments.


AWS’s alignment with ISO 27018 has been validated by an independent third-party assessor. ISO 27018 is the first International code of practice that focuses on protection of personal data in the cloud. It is based on ISO information security standard 27002 and provides implementation guidance on ISO 27002 controls applicable to Personally Identifiable Information (PII) processed by public cloud service providers. This demonstrates to customers that AWS has a system of controls in place that specifically addresses the privacy protection of their content.



Read our success stories of how schools around the world are using ONVU Learning’s lesson observation and teacher reflection tools to improve their teaching standards and student outcomes.

A lesson capture solution, made simple.

Discover more about our lesson observation and teacher training solution.